3 Elephants Antiques
Last updated: 19th December 2025
This Refunds & Cancellations Policy explains how refunds, cancellations and changes are handled for purchases and services associated with 3 Elephants Antiques.
1. Antiques & Collectables (In-Store Purchases)
Antiques and collectables displayed on this website are sold in person only.
No online sales of antiques are offered
Refunds or returns for in-store purchases are handled in accordance with in-store discussions and applicable consumer rights
Availability and condition are assessed at the time of purchase
Please speak to a member of staff in store if you have any questions regarding an in-store purchase.
2. Event & Fair Tickets
Tickets for antique fairs, military fairs and related events may be sold through this website.
Ticket purchases
All ticket sales are subject to availability
Tickets are valid only for the specified event, date and time
Tickets are non-transferable unless stated otherwise
3. Cancellations by the Customer
Unless otherwise stated on the specific ticket page:
Tickets are non-refundable once purchased
We are unable to offer refunds for non-attendance
Changes of mind are not eligible for refunds
This is in line with UK consumer law regarding leisure and event tickets with specific dates.
4. Event Changes or Cancellations
If an event is cancelled, postponed or significantly changed by the organiser:
Ticket holders will be notified using the contact details provided at purchase
Where appropriate, refunds or alternative arrangements may be offered
Refunds, if applicable, will be issued to the original payment method
We are not responsible for costs incurred outside of the ticket price (e.g. travel or accommodation).
5. Dealer Stall Bookings
Dealer stall bookings for fairs or events are subject to the specific terms provided at the time of booking.
Stall fees may be non-refundable
Cancellation terms may vary depending on notice period
Any agreed terms will be communicated clearly before confirmation
Please contact us directly if you need to discuss a dealer booking.
6. Valuations & Services
For valuation services, house clearances or related services:
Cancellations should be made as early as possible
Refunds (if applicable) are handled on a case-by-case basis
Services already provided are non-refundable
7. How Refunds Are Processed
Where a refund is approved:
Refunds will be issued to the original payment method
Processing times may vary depending on the payment provider
We aim to process refunds promptly once approved
8. Contact Us
If you have questions about refunds, cancellations or your purchase, please contact us via the website.
3 Elephants Antiques
39 Park Place
Park Street
Walsall
West Midlands
United Kingdom
9. Changes to This Policy
We may update this Refunds & Cancellations Policy from time to time. The most recent version will always be available on this page.